Help & Support

We are here to assist you with any queries.

Support

Common Issue Guidance

Escalation Matrix

Level 1

Customer Care

Initial query or complaint resolution.

Level 2

Nodal Officer

Escalation if Level 1 remains unresolved.

Level 3

Principal Nodal Officer

Final internal authority for grievance.

If your query is not listed above, reach out to our team.

Contact Support Team

Search Help Articles

Raise a Ticket

Our team will review your request and assist you.
Note: For urgent payment issues, please use the WhatsApp Support channel.

How to Reach Us

Call Us

+91 8142600000

Mon-Sat (9 AM - 8 PM)

Email Us

helpdesk@bankit.in

Official Operational Support

Chat on WhatsApp

Quick support for payment, KYC and transaction issues.

Start WhatsApp Chat

Frequently Asked Questions

Everything you need to know about FindiBANKIT services.